Shipping Policy

At ELUNRO, we want you to shop with confidence. Please review the shipping information below before placing your order.

Shipping Availability

Available shipping destinations and delivery options are displayed at checkout. If your address is not supported, you will be unable to complete checkout with that delivery address.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

If your order qualifies for a free shipping promotion, the applicable discount will be reflected at checkout. Any conditions or exclusions will be stated in the promotional offer.

Order Processing and Confirmation

After placing your order, you will receive an order confirmation email at the email address provided at checkout.

Orders are subject to payment verification and product availability. If an issue affects your order, we will contact you using the contact information you provided.

Shipping Confirmation and Tracking

When your order is dispatched, you will receive a shipping confirmation email. Where tracking is available, the email will include details so you can follow your shipment.

Tracking information is provided by the carrier and may not update immediately.

Shipping Address

Please ensure that your shipping address and contact details are accurate and complete before submitting your order.

If you need to change your shipping address, contact us at christiantaylor857007@outlook.com with your order number and the correct information. Address changes are subject to the order’s processing status and cannot be guaranteed once the order has been dispatched.

International Orders, Customs, and Taxes

International shipments may be subject to import duties, taxes, or customs fees imposed by the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient. Customs authorities determine any applicable charges and clearance requirements.

Delivery Issues

Delivery may be affected by customs clearance, weather conditions, carrier disruptions, or other circumstances outside our control.

If your shipment appears delayed, lost, or marked as delivered but has not been received, please contact us at christiantaylor857007@outlook.com. We will assist with investigating the shipment and work with you toward an appropriate resolution.

If a package is marked as delivered, please also check your delivery location, household members, neighbors, or building reception.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact christiantaylor857007@outlook.com with your order number and a description of the issue. Photos of the item and packaging, where available, can help us review your request.

Please retain the item and packaging while we investigate. We will work with you to arrange an appropriate resolution.

Undeliverable or Returned Packages

If a shipment is returned to us due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we will contact you to discuss the available options.

Any applicable reshipping charges or refund adjustments will be explained before we proceed and will be handled in accordance with applicable law.

Returns and Refunds

For information about returning an item or requesting a refund, please refer to our Refund Policy.

Nothing in this Shipping Policy limits your rights under applicable consumer protection laws.

Contact Us

For shipping questions or assistance with your order, please contact:

ELUNRO Customer Support
Email: christiantaylor857007@outlook.com